Service & Fee Guide

Protecting what matters. Recovering what's lost.
All prices below are baseline starting points and exclude applicable Virginia sales/use tax. Your final price is always confirmed with you after diagnostic and before any recovery or repair work begins.

DIAGNOSTIC FEE

Standard diagnostic (any device)........... $45 flat
- Credited in full toward your recovery fee if you proceed
- If no data is recoverable, the $45 diagnostic fee still applies
and no recovery fee is charged

DATA RECOVERY BY MEDIA TYPE

USB flash drive / SD card - logical.............. $125 - $300
USB flash drive / SD card - physical/chip-level (referred to partner lab)....................... $300 - $900+
HDD (internal/external) - logical................ $175 - $400
HDD - firmware/electronics failure................ $400 - $750
HDD - mechanical failure (referred to partner lab) $700 - $1,800+
SSD - logical / firmware.......................... $250 - $600
SSD - chip-level (referred to partner lab)........ $600 - $1,400+
Cell phone (accessible storage)................... $200 - $500
Laptop / tablet (removable storage)............... Priced per HDD/SSD tier
Laptop / tablet (soldered/internal storage)....... $400 - $900

Note: Referred cases are pass-through lab pricing plus a Sentinel coordination fee, disclosed before anything is sent out.

HARDWARE TROUBLESHOOTING, REPAIR & DIAGNOSTICS

Hardware diagnostic visit (isolates the failing component)................ $45 flat
Component replacement labor - drive, memory, graphics card, or networking card................ $50 - $100 + part
Internal case cleaning - desktop.................. $40 - $70
Laptop internal troubleshooting & cleaning........ $60 - $120
Sentinel-sourced replacement part (if you don't supply your own)................... Cost + 10-15%
Disk defragmentation / drive optimization......... $40 - $70
Virus & malware detection, remediation & removal.. $75 - $150
Combined tune-up (defrag + malware scan/removal).. $100 - $180

Note: The $45 diagnostic visit fee is credited toward repair if you proceed. If a hardware visit uncovers a failing drive, that recovery work is quoted separately above and needs your sign-off first.

LOGISTICS & ADD-ONS

Local drop-off, pickup, or meeting (core 757 area) Included Extended-radius pickup........................... $0.75/mi past 20 mi, or $25-$50 flat
Rush / expedited service (24-48 hr).............. +$75 - $150
Temporary Sentinel-hosted cloud storage (7-day download window).......................... $35 flat
Sentinel-provided return media (1TB external HDD). $100- $250
Certified data wipe of original drive............. $40 - $60
E-waste disposal/recycling after wipe............. $15 - $25
Charity donation coordination after wipe.......... No charge
Extended hardware storage beyond 30 days.......... $10/month

BUNDLED PACKAGES

BASIC RECOVERY -- starting at $170
Logical failure on a flash drive, SD card, or HDD; data returned on your own drive or your own cloud account.
Diagnostic assessment.......................... $45
Logical recovery, flash/SD/HDD (starting tier). $125
Data delivery to your own drive or cloud....... included
Total, starting at............................. $170

STANDARD RECOVERY -- starting at $345
Firmware or moderate hardware failure on an HDD or SSD, delivered through Sentinel-hosted cloud storage.
Diagnostic assessment.......................... $45
Firmware/logical recovery, HDD or SSD (starting tier)............................... $265
7-day Sentinel-hosted cloud storage............ $35
Total, starting at............................. $345

FULL-SERVICE RECOVERY + SECURE WIPE -- recovery total + $55
Any recovery tier above, plus certified wipe and responsible disposal of the original drive.
Your recovery total (as above).................. --
Certified data wipe............................ $40
Professional e-waste disposal/recycling........ $15
Add to your recovery total..................... +$55

RECOVERY + CHARITY DONATION -- recovery total + $40
Any recovery tier above, plus certified wipe and Sentinel-coordinated donation of the original device to a local charity.
Your recovery total (as above).................. --
Certified data wipe............................ $40
Charity donation coordination.................. no charge
Add to your recovery total..................... +$40

PC TUNE-UP -- starting at $100
Disk defragmentation/optimization plus a full virus and malware scan, remediation, and removal, with post-cleanup verification.
Disk defragmentation / drive optimization...... $40
Virus & malware detection, remediation & removal (bundled rate)....................... $60
Total, starting at.............................. $100

HARDWARE REPAIR + CLEAN-OUT -- starting at $115 + part
One component swap (RAM, HDD/SSD, graphics card, or networking card) plus internal dust/debris cleaning in the same visit.
Component replacement labor (typical).......... $75
Internal dust/debris cleaning.................. $40
Replacement part................................ cost varies
Labor total, typically.......................... $115

All prices listed are baseline starting rates. Final cost may vary depending on the complexity of the issue, the condition of the device, and any additional parts, labor, or resources required to complete the service. A firm quote is always provided before billable work beyond the initial diagnostic begins.

Sentinel Data Recovery LLC | Serving the Hampton Roads / 757 Area